A user watches a live-stream video on a smartphone. (Jeon Han)

A user watches a live-stream video on a smartphone. (Jeon Han)https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/1451895124&color=%23ff5500&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&show_teaser=true

Korea has best user satisfaction for live-stream video in the Asia-Pacific region

By Min Yea-Ji

Korea ranked first in the Asia-Pacific region in a recent survey to evaluate customer satisfaction with live-stream video.

In the February report “The Live Video Experience” by English market research analytics company Opensignal, Korea ranked first in the Asia Pacific region with a score of 51.4 points, twelfth among the 100 countries surveyed.

Norway topped the overall list with a score of 55.3 on a 100-point index. 

Taiwan ranked second in the Asia-Pacific region with 49.7 points followed by Singapore (49.1 points) and Japan (48.7 points).

Opensignal created the index by calculating an average value after allowing users to evaluate – initial delays, time spent for each video resolution, down switching and negative quality changes – on the 100-point scale using a Mean Opinion Score (MOS).

The report showed that users’ satisfaction in watching live videos rose when there were fewer initial delays and they were able to experience them in high-definition. jesimin@korea.kr