The government reopened its Tourist Complaint Center on Nov. 7. People who wish to make a complaint can register their complaint at the website using either a desktop or a smartphone.

The government reopened its Tourist Complaint Center on Nov. 7. People who wish to make a complaint can register their complaint at the website using either a desktop or a smartphone.

The government reopened its Tourist Complaint Center on Nov. 7 (www.touristcomplaint.or.kr), upgrading and expanding its existing services.

The Tourist Complaint Center, an official website for registering complaints from tourists, allows people to register their complaints online in Korean, English, Japanese and both traditional and simplified Chinese.

The new tourist complaint site is an updated version of an existing website that was used to receive complaints from both online and offline channels. Unlike the old site, the new website can accept complaints made via smartphones or other mobile devices. People who make a complaint can also receive real-time information about the bureau’s overall procedures and how their complaint is being handled.

Smartphone users can also register their complaints by downloading the “Visit Korea” app, and the app works in Korean, English, Japanese and both traditional and simplified Chinese.

Smartphone users can register a complaint at the newly opened Tourist Complaint Center. The website is in English (left), traditional Chinese (center) and Japanese (right), as well as simplified Chinese and Korean.

Smartphone users can register a complaint at the newly opened Tourist Complaint Center. The website is in English (left), traditional Chinese (center) and Japanese (right), as well as simplified Chinese and Korean.

To submit a complaint, you need to visit the website, register your email address and log in. After logging in, you can file a complaint by selecting detailed categories, ranging from shopping, taxi or other transportation, accommodations, airport or flight, restaurants, travel agencies, loss or theft, or some other comment. You can write your complaints with detailed information about the date, time and place of the incident.

After submission, you will receive emails about the procedural steps to be taken, and then how your complaint was handled. You can also review the quality of the overall service at the website, and even offer compliments or criticisms to those who handled your complaint, which will hopefully lead to better service in the future.

To submit a complaint, you need to register your email address and log in at the Tourist Complaint Center.

To submit a complaint, you need to register your email address and log in at the Tourist Complaint Center.

According to the Ministry of Culture, Sports and Tourism, complaints that are considered urgent or with a lower importance are handled within two or three days by the tourist complaint center at the Korea Tourism Organization. It can take around seven days, on average, to deal with other complaints, which require cooperation from related organizations, such as local government entities, police or tour operators.

The culture ministry said in a press statement that it will expand language services at the site in 2017 by adding Malaysian, Arabic, Indonesian and Thai.

“Handling tourist complaints in a prompt and kindly manner is equally important as attracting non-Korean tourists to Korea, as it could encourage people to make multiple trips to our country,” said the ministry.

By Yoon Sojung
Korea.net Staff Writer
arete@korea.kr